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The following information is extracts form our full Online Terms and Conditions = please see the "Conditions of Use" section of the website
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Delivery
1 The goods you order will be delivered to the shipping address you give when you place your order.
2 We will aim to process orders placed on a working day to be ready for shipment within 48 hours and will be delivered, provided no additional security checks are required and all stock items are available. (A working day is any day other than weekends and bank or other public holidays.). In all cases please allow up to seven working days for delivery - please note that this is the Suppliers maximum stated time, deliveries in most cases will arrive sooner.
3 The Supplier reserves the right to make part delivery of goods, if for some reason not all ordered goods can be delivered on the first order - eg out of stock goods. The Supplier though will inform you if this is the case before the first order. You will only be charged one delivery charge, which will be included as per usual in your initial order.
4 If delivery cannot be made to your address for reasons under the Suppliers control the Supplier will inform you as soon as possible and refund or re-credit you for any sum that has been paid by you or debited from your credit card for delivery.
5 If you deliberately fail to take delivery of the goods (otherwise than by reason of circumstances under control of the Supplier) then without prejudice to any other right or remedy available to the Supplier , the Supplier may:
5.1 store the goods until actual delivery and charge you for reasonable costs (including insurance) of storage; or
5.2 sell the goods at the best readily obtainable price and (after deducting all reasonable storage and selling expenses) account to you for any excess over the price you agreed to pay for the goods or charge you for any shortfall below the price you agreed to pay for the goods.
6 If you fail to take delivery because you have cancelled your contract under the Distance Selling Regulations the Supplier shall refund or re-credit you within 30 days for any sum that has been paid by you or debited from your credit card for the goods, less any expenses incurred for failed delivery.
7 Every effort will be made to deliver the goods as soon as possible after your order has been accepted. However, the Supplier will not be liable for any loss or damage suffered by you through reasonable or unavoidable delay in delivery. In the case of delay, the Supplier will inform you as soon as possible.
8 Time for delivery shall not be of the essence. The goods may be delivered by the Supplier in advance of the quoted delivery date.
Risk/Title
1 The goods are at your risk from the time of delivery
2 Ownership of the goods shall not pass to you until the Supplier has received in full (in cash or cleared funds) all sums due to it in respect of:
2.1 the goods, and 2.2 all other sums which are or which become due to the Supplier from you on any account.
3 The Supplier shall be entitled to recover payment for the goods notwithstanding that ownership of any of the goods has not passed from the Supplier.
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Your right of return / cancellation
1 You have the right to cancel the contract at any time up to the end of 7 working days after you receive the goods - a 10% handling and transaction fee will be debited from any refund total - of any return item(s).(see below).
2 To exercise your right of cancellation, you must give written notice to the Supplier by letter or via the Contact Us section of our website, giving details of the goods ordered and (where appropriate) their delivery. Notification by phone is not sufficient.
3 If you exercise your right of cancellation after the goods have been delivered to you, you will be responsible for returning the goods to the Supplier at your own cost. The goods must be returned to the address shown below. You must take reasonable care to ensure the goods are not damaged in the meantime or in transit.
4 Once you have notified the Supplier that you are cancelling the contract, the Supplier will refund or re-credit you within 30 days for any sum that has been paid by you or debited from your credit card for the goods. But only once the Supplier has received the returned goods and the Supplier is satisfied that the returned goods are not damaged and are resaleable. A 10% handling and transaction charge will be debited from the refunded total. – Full order returned goods other than faulty goods, will incur a 10% administration fee of the total price of the order. This will be debited from the refund total. – Part order returned goods other than faulty goods, will incur a 10% administration fee of the total price of the returned goods. This will be debited from the refund total.
5 If you do not return the goods as required, the Supplier may charge you a sum not exceeding the direct costs of recovering the goods.
6 You do not have the right to cancel the contract if the order is for computer software which has been unsealed by you, or for consumable goods which, by their nature, cannot be returned.
7 The goods being returned must be complete and in their original packaging.
8 The goods being returned must be complete and in their original packaging.
9 The customer returning the goods to the Supplier will have to absorb all postage and packaging costs (see 7.3)
Warranty / Damaged Goods
1 All goods supplied by the Supplier are warranted free from defects for 12 months from the date of supply (unless otherwise stated). This warranty does not affect your statutory rights as a consumer.
2 This warranty does not apply to any defect in the goods arising from fair wear and tear, wilful damage, accident, negligence by you or any third party, use otherwise than as recommended by the Supplier, failure to follow the Suppliers instructions, or any alteration or repair carried out without the Suppliers approval. The Supplier cannot accept liability for consequential or indirect loss.
3 If the goods supplied to you are damaged on delivery, you should notify the Supplier in writing by letter or via the e-mail address or fax number, which are shown below, or by our Contact Us section of the website, within 7 days of delivery date.
4 If the goods supplied to you develop a defect while under warranty or you have any other complaint about the goods, you should notify the Supplier in writing by letter or via the e-mail address or fax number, which are shown below, or by our Contact Us section of the website, as soon as poccible, but in any event within 7 days of the date you discovered or ought to have discovered the damage, defect or complaint.
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